ServerGuard
Servers can be resource hungry. That is, maintaining the smooth running of your server platforms and systems can take a large amount of IT team resource. The reality for most IT departments though is that proactive maintenance tasks get pushed to the back of the ‘To Do’ list due to the day to day demands from the business and end users. This can often lead to small issues becoming difficult incidents and outages.
This
is where ServerGuard comes in. ServerGuard is designed for medium-sized and large organisations who want to work in partnership with a specialist provider, managing and supporting their back-end servers and server systems. The agreement might cover only a single server system (such as an Exchange server) or your entire server and server-system infrastructure.
Typically the IT teams we work with through ServerGuard are competent at the desktop-technology level, but may need a point of escalation for the kinds of issues that are not so commonly seen or not so easy to resolve at the server side. Our clients also use ServerGuard in emergency situations where having access to a team of experts can help to get things back up and running much more quickly. All support requests are managed by our Service Desk and we offer a response time of 15 minutes, which is backed by an SLA.
Obviously the best plan is to prevent downtime and ServerGuard helps here too. As with our NetGuard service, the P1 team will proactively monitor systems to prevent failure, check disk space and general health, monitor and administer back-ups and install all security and service patches, to ensure peak performance. Most importantly providing these proactive services enables P1's team to get to know the technical configuration very well, so that when incidents are escalated, the knowledge is there to resolve the problem quickly.
The result is fewer issues to deal with, better IT-department productivity and more time for in-house IT staff to focus on end-user support, IT projects and management. ServerGuard is a partnership that works.
ServerGuard gives the following benefits:
• certainty that the regular monitoring, administration and maintenance tasks are being completed
• a third line support service for your IT team to call on
• a reduction in unplanned downtime or poor performance
• fewer issues for the IT department to deal with
• a more satisfied group of end users
• shares configuration knowledge outside of the IT team to give some continuity should staff changes occur
To discuss our ServerGuard service further please call 0845 644 3750 now, or use the Call Back feature at the top of the page.
Our AppGuard Service can help you to manage and support your existing application assets. Find out more by clicking the IT Service Management link at the right of this page.
Highjump is the commitment we apply to the range of IT Services across the business. So whether it’s Helpdesk, AppGuard or Custom Development we can be sure that we are delivering a truly excellent service. Click the link above to find out more.